At Handwrytten, customer satisfaction is our top priority. We want you to love our notes as much as we do and feel confident in using our service. We understand that handwritten notes are deeply personal—and with that comes the need to trust that they’re in good hands. That’s why we proudly offer a 100% money-back guarantee for 90 days after purchase.
If you’re not completely satisfied with your notes or the service provided, let us know. We’ll refund your order—no questions asked.
We promise to…
- Provide high-quality printing on premium stock following card design specifications.
- Write beautiful, authentic-looking notes in pen.
- Mail standard orders in a timely manner within 1 business day of your selected send date.
- Match each card with the correct envelope and insert.
What we are not responsible for…
While we do our best to watch out for these during processing, Handwrytten is not responsible for the following items included in client submissions:
- Spelling, grammar, or content errors in customer-submitted text. We may flag noticeable issues when possible, but proofreading is the responsibility of the sender.
- Incorrect or incomplete recipient and return address details provided by the customer.
- Handwrytten is not liable for any issues or delays resulting from customer data that is incomplete, inaccurate, or improperly formatted.
Please also note:
Handwrytten cannot be held liable for lost, stolen, or delayed mail once it has been handed off to the United States Postal Service. Our cards are sent via standard first-class mail, which does not include tracking.
To confirm delivery, we recommend reaching out to your recipient directly, or opting into delivery confirmation at checkout. For estimated delivery times, check our FAQ page or visit this USPS page using origin ZIP code 85284 (Tempe, AZ).
Additional Resources
For more information, view our Terms of Use and Privacy Policy.
Questions? Reach out to us anytime—we’re here to help.
