Resources
Category: Customer Experience, Retention, and Engagement
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Many businesses get so caught up in their marketing efforts to new customers that they forget about their existing ones. 65% of business comes from ...
There are many sources of information online that discuss things like the best customer experience strategy or the best CX trends in 2022, but there ...
Since the COVID-19 pandemic, the world has shifted into a completely new pattern. Ordering groceries with the click of a button has never been ...
Last updated, October 28, 2022 What is Customer Experience, and How Does It Relate to Customer Retention? You’re trying to decide which product ...
What is one best practice to remember when talking to a challenging customer? To help you successfully deal with challenging customers in the best ...
What is one efficient way to measure customer loyalty to your brand? To help you measure customer loyalty toward your brand, we asked leaders ...
What is the best strategy to build strong customer relationships? To help you build strong relationships with your customers, we asked customer ...
What are the best win-back strategies to win back old customers? To help you win back old customers, we asked marketing managers and ...
You may be wondering how to remind your main customers that you value their business. A simple way to address this is to find a unique way to thank ...
There’s a lot of planning that goes into a business. After focusing our attention on marketing, products, and hiring staff, we often forget ...
Keeping your customers happy and coming back to do business with you is an essential part of business success. For this reason, you must make a ...
Your loyal customers boost your sales all year long. The holiday season is here and you can use this opportunity to celebrate success with your ...
Can you hear the sleigh bells ringing yet? Can you hear the tune of your favorite holiday song coming from the speakers of your car radio? If so, ...
As the holiday season approaches, corporate holiday cards are a great way to show clients and employees that you appreciate them. From handwritten ...
33% of people say they haven’t received a handwritten note in over a year. Instead, our world has changed to a digital forum where we ...
Handwritten notes have been a staple in business for years. Handwritten mail can tremendously increase a client‘s impression of a company and ...
Are you looking to improve your customer relationships? If so, you’ve probably heard that personalization is the future of marketing. ...
What is one strategy you use to increase customer referrals? To help small businesses increase their customer referrals, we asked small business ...
What is one way to get customer reviews and encourage customer feedback? To help small businesses gain more customer feedback, we asked business ...
Businesses are constantly told to focus on marketing as a method to attract new clients. However, it’s equally important–if not more ...
To say that 2020 was a game-changing year is a considerable understatement. As we are all adjusting to getting back to business, it’s vital that we ...
Customer reviews provide the most critical insight into a company’s products and services. They are so valuable that customers rely on them to make ...
What is one way that you delight your customers? To help small business owners find ways to delight their customers we asked CEOs and business ...
How do you drive customer loyalty? To help companies drive customer loyalty, we asked business leaders and consultants this question for their best ...
While lead generation is an important element of inbound marketing and business success, what you do with those leads after they are generated is ...
Many salespeople focus on how they will find and engage with prospects, which are certainly important steps in the sales process. However, another ...
Today’s business world involves a lot of automation and tools to help simplify the processes involved with acquiring and selling to ...
When it comes to business marketing, the personal touch is often missing. Many companies focus on reaching a broader audience rather than connecting ...
Last updated, November 7, 2022 Greeting cards, letters, and other handwritten communication can transform your life, both on the business side and ...
Handwritten notes undeniably impact customers, helping foster lasting relationships and build a stronger connection with your brand. Handwrytten and ...
How can you encourage clients to give you a great testimonial? To help you discover the best ways to get your customers to give you a great ...
What is one simple tactic to get customers to trust you more? To help you foster a trusting relationship between you and your customers, we asked ...
What are some good ways a brand can show customer appreciation this fall? To help you show appreciation to your customers this fall, we asked ...
Give your best example of good customer service and what it taught you? To help you offer the best customer service, we asked customer service ...
How can someone create a successful customer-centric experience? To help you create a successful customer-centric experience, we asked customer ...
Give one example of how you’d make customers feel valued and appreciated? To help you make your customers feel valued and appreciated, we asked ...
Are you looking for ways to strengthen relationships with remote clients? Then, apply these six strategies to create client rapport in a virtual ...
Whether your company has a few dedicated clients or even thousands of customers, you should consider each as more than just a contract or a sales ...
Showing your customers that you care is a top priority. Without your loyal clients, your business cannot succeed in the long run. Every interaction ...
Corporate events make us feel like we’re a part of something bigger than ourselves and help build relationships with people who may become ...
With the holidays approaching, it’s time to start planning December holiday cards for your clients. Sending business greeting cards during the ...
Are you considering sending holiday cards to your clients and customers this December? If so, you’ve come to the right place. Sending funny ...
Are you looking for postable holiday gift ideas to boost your marketing efforts this December? Maybe you’ve recently started a business and ...
When was the last time you recieved a letter from a business, signed with a handwritten signature? Many businesses strictly rely on digital ...
If you have ever experienced customer failure, what is one thing you did to rebound from it? To help you rebound from customer failure, we asked ...
It’s important to make an impression when sending gifts to valuable clients. Business owners who truly want to wow the recipients of their gifts ...
A customer is always a customer, even after a transaction ends. Customer retention is necessary for business growth. That’s why it’s so important ...
Out with the old and in with the new! That way of thinking can bring a breath of fresh air into many areas of life, but not the world of business. ...
Relationship management refers to strategies, practices, and technologies that businesses use to analyze and manage client data and communications ...
Knowing how to connect with your niche audience can make or break certain business models. The smaller the pool of people interested in what you ...
Client communication is important not only to acquire new clients, but also to retain current clients. Communicating with lost clients may even help ...
Last updated, October 24, 2022 Have you ever received an email or letter in the mail from a business you haven’t contacted in months? If so, you ...
As you consider the marketing strategies available for your business, you may have encountered the term “relationship marketing.” This ...
It’s time to get personal — personal with your marketing. According to Accenture, 91% of consumers are more likely to support brands ...
On average, an office employee receives 121 emails per day. You can imagine that this number increases on birthdays, as many businesses send an ...
Engagement is a hot topic in today’s business world, applying to both employees and customers. Engaged employees are more productive, and ...
No matter what business you’re in, you want to build authentic, meaningful relationships with your customers. If you’re wondering how to ...
Many businesses get so caught up in their marketing efforts to new customers that they forget about their existing ones. 65% of business comes from ...
Handwritten notes undeniably impact customers, helping foster lasting relationships and build a stronger connection with your brand. Handwrytten and ...
There are many sources of information online that discuss things like the best customer experience strategy or the best CX trends in 2022, but there ...
How can you encourage clients to give you a great testimonial? To help you discover the best ways to get your customers to give you a great ...
Since the COVID-19 pandemic, the world has shifted into a completely new pattern. Ordering groceries with the click of a button has never been ...
What is one simple tactic to get customers to trust you more? To help you foster a trusting relationship between you and your customers, we asked ...
Last updated, October 28, 2022 What is Customer Experience, and How Does It Relate to Customer Retention? You’re trying to decide which product ...
What are some good ways a brand can show customer appreciation this fall? To help you show appreciation to your customers this fall, we asked ...
What is one best practice to remember when talking to a challenging customer? To help you successfully deal with challenging customers in the best ...
Give your best example of good customer service and what it taught you? To help you offer the best customer service, we asked customer service ...
What is one efficient way to measure customer loyalty to your brand? To help you measure customer loyalty toward your brand, we asked leaders ...
How can someone create a successful customer-centric experience? To help you create a successful customer-centric experience, we asked customer ...
What is the best strategy to build strong customer relationships? To help you build strong relationships with your customers, we asked customer ...
Give one example of how you’d make customers feel valued and appreciated? To help you make your customers feel valued and appreciated, we asked ...
What are the best win-back strategies to win back old customers? To help you win back old customers, we asked marketing managers and ...
Are you looking for ways to strengthen relationships with remote clients? Then, apply these six strategies to create client rapport in a virtual ...
You may be wondering how to remind your main customers that you value their business. A simple way to address this is to find a unique way to thank ...
Whether your company has a few dedicated clients or even thousands of customers, you should consider each as more than just a contract or a sales ...
There’s a lot of planning that goes into a business. After focusing our attention on marketing, products, and hiring staff, we often forget ...
Showing your customers that you care is a top priority. Without your loyal clients, your business cannot succeed in the long run. Every interaction ...
Keeping your customers happy and coming back to do business with you is an essential part of business success. For this reason, you must make a ...
Corporate events make us feel like we’re a part of something bigger than ourselves and help build relationships with people who may become ...
Your loyal customers boost your sales all year long. The holiday season is here and you can use this opportunity to celebrate success with your ...
With the holidays approaching, it’s time to start planning December holiday cards for your clients. Sending business greeting cards during the ...
Can you hear the sleigh bells ringing yet? Can you hear the tune of your favorite holiday song coming from the speakers of your car radio? If so, ...
Are you considering sending holiday cards to your clients and customers this December? If so, you’ve come to the right place. Sending funny ...
As the holiday season approaches, corporate holiday cards are a great way to show clients and employees that you appreciate them. From handwritten ...
Are you looking for postable holiday gift ideas to boost your marketing efforts this December? Maybe you’ve recently started a business and ...
33% of people say they haven’t received a handwritten note in over a year. Instead, our world has changed to a digital forum where we ...
When was the last time you recieved a letter from a business, signed with a handwritten signature? Many businesses strictly rely on digital ...
Handwritten notes have been a staple in business for years. Handwritten mail can tremendously increase a client‘s impression of a company and ...
If you have ever experienced customer failure, what is one thing you did to rebound from it? To help you rebound from customer failure, we asked ...
Are you looking to improve your customer relationships? If so, you’ve probably heard that personalization is the future of marketing. ...
It’s important to make an impression when sending gifts to valuable clients. Business owners who truly want to wow the recipients of their gifts ...
What is one strategy you use to increase customer referrals? To help small businesses increase their customer referrals, we asked small business ...
A customer is always a customer, even after a transaction ends. Customer retention is necessary for business growth. That’s why it’s so important ...
What is one way to get customer reviews and encourage customer feedback? To help small businesses gain more customer feedback, we asked business ...
Out with the old and in with the new! That way of thinking can bring a breath of fresh air into many areas of life, but not the world of business. ...
Businesses are constantly told to focus on marketing as a method to attract new clients. However, it’s equally important–if not more ...
Relationship management refers to strategies, practices, and technologies that businesses use to analyze and manage client data and communications ...
To say that 2020 was a game-changing year is a considerable understatement. As we are all adjusting to getting back to business, it’s vital that we ...
Knowing how to connect with your niche audience can make or break certain business models. The smaller the pool of people interested in what you ...
Customer reviews provide the most critical insight into a company’s products and services. They are so valuable that customers rely on them to make ...
Client communication is important not only to acquire new clients, but also to retain current clients. Communicating with lost clients may even help ...
What is one way that you delight your customers? To help small business owners find ways to delight their customers we asked CEOs and business ...
Last updated, October 24, 2022 Have you ever received an email or letter in the mail from a business you haven’t contacted in months? If so, you ...
How do you drive customer loyalty? To help companies drive customer loyalty, we asked business leaders and consultants this question for their best ...
As you consider the marketing strategies available for your business, you may have encountered the term “relationship marketing.” This ...
While lead generation is an important element of inbound marketing and business success, what you do with those leads after they are generated is ...
It’s time to get personal — personal with your marketing. According to Accenture, 91% of consumers are more likely to support brands ...
Many salespeople focus on how they will find and engage with prospects, which are certainly important steps in the sales process. However, another ...
On average, an office employee receives 121 emails per day. You can imagine that this number increases on birthdays, as many businesses send an ...
Today’s business world involves a lot of automation and tools to help simplify the processes involved with acquiring and selling to ...
Engagement is a hot topic in today’s business world, applying to both employees and customers. Engaged employees are more productive, and ...
When it comes to business marketing, the personal touch is often missing. Many companies focus on reaching a broader audience rather than connecting ...
No matter what business you’re in, you want to build authentic, meaningful relationships with your customers. If you’re wondering how to ...
Last updated, November 7, 2022 Greeting cards, letters, and other handwritten communication can transform your life, both on the business side and ...
Studies show that it is six times more expensive to attract a new customer than retain an existing one. That’s why investing time and effort into ...
Customers put greater emphasis on customer experience and communications than ever before. Prime products are no longer enough. You need to make sure ...
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